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Ready to get bold? Explore the possibilities with us.

In today’s fast-paced world, perception is reality. On average, you only have a mere 7 seconds to capture someone’s attention through any marketing tactic. According to the Harvard Business Review, your long-term success depends on winning the attention of others. What sets most successful businesses apart is an ability to capture others’ attention visually and through the written word. These businesses understand that if no one is paying attention to them in a meaningful way, no one will invest in their products or services. Steve Rubel, chief content strategist at Edelman (one of the world’s leading global communications firms), says it best. “Attention is the most important currency that anybody can give you,” he says. “It’s worth more than money, possessions or things.”

So, we ask, what perception are you giving your clients or customers? Are you taking your marketing seriously? Have you paid real attention to your message and look? Does your marketing make an impact?

Lucky for you, Minute Print is here to help. Through our “Be Bold” campaign, our talented staff is committed to bringing your company’s brand to life through exceptional customer service, impeccable design, and the highest quality printing services.

Wondering what this means exactly? It means we’re here to get the job done no matter what it takes. We’re asking you to trust our bold approach to your marketing. Whether it be a flyer or brochure, or a simple business card, we believe every element of your company’s identity is critical in the eyes of your audience. Our experienced design and print team will work directly with you to make sure every aspect of a project is handled with a strategy that aligns with your business goals.

The amazing part is that our talents and abilities are matched with unparalleled efficiency. We have the manpower and ability to be detail-oriented while still delivering a flawless product. Armed with a vision for our customers, along with the most advanced technology in the printing industry, our team thrives on a pure boldness for innovation that prevails in everything we do.  

Are you ready to get bold with your marketing? Explore the possibilities with Minute Print and let our team bring your brand to a whole new level.   

 

The Power of Great Customer Service

The Power of Great Customer Service

We’ve all been there. Something goes wrong with a product or service you’re using and you need help. Of course, the people in charge can’t help you or really don’t want to. They’re busy, they’re not interested or they just really don’t care. Whichever it is, everything seems to fall apart and you’re left alone to pick up the pieces. We all know this as terrible customer service.

On the flip side of the coin are those experiences with great customer service. The business and its employees go above and beyond your expectations and do so with a smile and positive attitude. Customer service can make or break a business. Just how influential is it, though? Today we’re going to take a look at the power of great customer service.

Customers give reviews.
One of the most important aspects of customer service are the reviews customers provide of a business. The power of reviews comes most into play when we look online. All over the Internet are review sites for businesses, page commentaries and especially social media sites. Facebook, Twitter, LinkedIn and even the occasional Instagram post are filled with satisfied and dissatisfied customers airing their experiences over the World Wide Web.

And, as we’ve begun to see over the past several years, these reviews are taken seriously by their readers. According to the Harvard Business Review, nearly 50% of customers who had a negative service experience have told over 10 people about it. These reviews matter and they influence the potential for new customers.

Customers talk with friends.
According to Zendesk, 87% of customers who have good customer service experiences will share about this with others. This means even outside of the Internet world, customers are talking with their friends and family about the their interactions with businesses. For companies who provide great customer service, this is quite literally free marketing.

If other individuals hear how great their friends or family were treated, they’re more likely to check out the business for themselves. Survey Monkey found if customers have a “very good” or “excellent” service experience, 97% of them are “very” or “extremely” likely to tell friends and family about it. Customer service is powerful because it goes beyond just immediate customers, but spreads into more and more of their personal circles.

Customers can be retained.
The White House Office of Consumer Affairs found it’s six to seven times more expensive to attract a new customer than to keep an existing one. Additionally, Bain & Co. states that a 5% increase in customer retention can increase a company’s profits by up to 125%. This is a huge margin with relatively mild work needed. Once a business gains a new customer, customer service is vital to retaining the client and keeping him or her happy.

How do we retain customers? By listening to their problems, empathizing with their experiences and truly working to solve the issue quickly and efficiently. Put yourself in the client’s shoes to really understand their frustration and work to overcome it.

Customer service is a powerful tool, which can draw in new customers or push potential clients away. For any business to thrive and grow, customer service should be at the forefront of its mission. Next step: how can you focus your efforts to improving customer interactions?

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